3:46 p.m. - Thursday, Apr. 29, 2004
things of life
a smile (you can even hear a smile on the telephone);

a warm, rich tone to your voice;

enthusiasm in what you request;

good eye contact;

a firm handshake;

sincerity-you can't fake friendliness;

a purposeful posture-standing tall;

and

a manner that communicates an expectation that you deserve and expect to get what you request.

That's you, m' dear, that's you.

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